The revised program is built to retain users who stopped spending after reaching the top status tier.
Southwest Airlines executives have revealed a new loyalty program structure. The design targets high-spending customers who previously ceased further spending once they attained the program's top status.
Atmos Rewards is the shared loyalty program for Alaska Airlines and Hawaiian Airlines. It may be used across both carriers and their partner airlines.
This appears to be the latest instance of major domestic carriers adjusting loyalty mechanics to retain their highest value travellers.
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